08 April 2010

Client Satisfaction

Client satisfaction revolves around a complex set of factors that include, but are not limited to, competency and results. Client satisfaction is about the overall experience of working with a lawyer and law firm. Key factors that contribute to that experience include communication, responsiveness, and value. Communication is an essential aspect of any attorney-client relationship.

At the Law Office of David E. Coombs, client satisfaction is our number one goal. We take the steps necessary to ensure that the lines of communication are open. To facilitate communication, Mr. Coombs works in tandem with his clients to achieve the very best possible outcome in their case. At the beginning of a client relationship, Mr. Coombs will talk to the client to identify client objectives, discuss the sequence and phases of the case, communicate anticipated fees and costs, and answer all questions.

By continuing this dialogue as the representation progresses, Mr. Coombs will ensure you always have the answers you need to make intelligent decisions about your case. Office procedures are in place so that clients are updated regularly. And, of course, you will be advised of key developments in your case as soon as they happen.

The acid test for client satisfaction is whether the client feels that he or she is getting good value for the money being expended on the representation. Mr. Coombs takes pride in the fact that clients always feel that he has more than earned his fee. Satisfying clients is hard work for all attorneys. But, at the Law Office of David E. Coombs, it is an everyday occurrence.


  1. To whom It May Concern:

    I was charged with rape. My initial thought was I was going to jail for the rest of my life. I did not know what I would do. After talking with David, I felt so much better. I can't tell you how great it felt to know someone was fighting for me. I will never forget what he did for me. My case was dismissed after the pretrial hearing. I couldn't believe it when he told me that I was not going to be court martialed. That was the best day of my life.

    PVT Nathaniel Bailey
    Fort Carson, Colorado

  2. I have had my share of dealing with lawyers throughout my 19+ yr career in the military. Many have been overwhelmed by huge workloads and minimal staffing to lack of experience.

    All too many times I have seen the Military favor the Prosecution side of the house with funds and support. Yet, defense (TDS) has gone with huge case loads and minimal support. Many of these great lawyers are overwhelmed by this work load that is never ending.

    I was fortunate to find Mr. Coombs while searching the internet. David immediately listened to me about my case and offered his professional advice (free). He took almost an hour out of his day to talk to me and answer my questions. It is because of this I chose to use David as my legal advisor to my Military counsel and during my court martial.

    It is because of Mr. Coombs legal review and professional experience and advice that I was found innocent of 2 specifications of Aggravated Assault Consummated by Battery, and 1 Count of Disobeying a lawful order. I was looking at 1yr in prison, Bad Conduct Discharge and loss of 100% of my retirement. A devastating reality for a crime I didn’t do. Over the next 3 months David was there to help me, answer questions and advise my legal counsels on the best course of action. It was his work that organized that got my Military legal counsels ready and prepared to defend me.

    In the end, David has shown more concern to me and my situation than my own command and friends. He took the time to explain legal strategy and terms. Gave me questions to ask of my attorney's here and advise me on what should be done as well as advise the legal team here.

    Mr. Coombs although thousands of miles away was able to bring a happy ending to a very one sided and unsympathetic Prosecution who was determined to see me in jail.

    I HIGHLY, recommend Mr. David Coombs for any case in which one might consider him for their legal representation.

    Vicenza, Italy

  3. Mr. Coombs expertise, experience and became invaluable when I found myself accused of several crimes or violating several articles of the UCMJ. Mr. Coombs provided me sound assistance and advice throughout the nearly 8 month ordeal. His dedication enabled me to contact him about my case even while I was deployed to Afghanistan and he was covering multiple cases.

    I quickly realized that Trial Defense (TDS) was overwhelmed and could offer little assistance beyond general advice concerning my situation. Mr. Coombs stepped in and helped me understand the process providing invaluable direction and sound decisions. David’s advice and dedication to the defense of those who defend our Nation is outstanding. I have no doubt that my case would have resulted in Court Martial without David’s assistance. I would recommend his services to any Soldier who finds he or she requires legal representation concerning prosecution by the Army.

    Thanks Again David

    SFC A Wilson,
    United States Army…

  4. Mr. Coombs gave exactly the help that was needed when my son became entangled in a legal mess involving controlled substances. His level of professionalism and preparedness was commendable and surpassed anything I had ever seen. He took the time to walk us through the entire court process so that there would be no surprises. Ultimately though the outcome was much better than we had hoped for. My son was allowed to stay in the Army and was able to avoid a court martial. I would highly recommend Mr. Coombs' services to anyone that is in need of legal help. Thank you once again Mr. Coombs for your assistance in this matter

    Tammy Brown

  5. Fantastic post and wonderful blog, I really like this type of interesting articles keep it up.
    Nice work!!
    Satisfaction Questionnaires


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